Support Us Button Widget

Lexington introduces its STR complaint hotline

Locals now have a designated website and portal where they can submit concerns pertaining to short term rentals and rule violations.

A red brick building next to a blue brick building in lexington ky

You could rent this charming downtown apartment.

Photo via Vrbo

Lexington has no shortage of unique places to stay, and many visitors are turning to short term rentals (STRs) like Airbnbs and Vrbos. The city recently implemented regulations allowing property owners to register STRs, but some locals still have concerns.

To address this, Lexington introduced a new hotline to streamline reporting + resolving issues — think: noise regulations, parking violations, or licensure questions. Concerned Lexingtonians can submit potential STR-related issues through the city’s online portal or by calling (859) 710-9048.

In July 2023, the Urban County Council passed changes to its ordinances to help regulate STRs, including licensure requirements, duties of license holders, and occupancy limits. So far, 729 STRs have registered with the city.

These rules aim to balance the number of STRs while still making it possible to register a rental — which generates revenue for the city through taxes. According to recently released data from Airbnb, it’s estimated that hosts + guests in Lexington generated $54 million in economic activity in 2023.

What happens if you file a complaint?

  • When submitting your report, you will be asked to provide details + any evidence. This will be sent to the city’s Division of Revenue that oversees STR licenses.
  • The department will notify licensed property owners of the concern and require them to address and acknowledge it.
  • If the residence is not licensed as an STR, the owner may also be subjected to a fine for violating the city ordinance.

The city continues to assess its governing of STRs. In addition to the new hotline, the city approved changes to its regulations last week. This includes reducing the maximum occupancy of a STR and limiting the density of unhosted STRs (units where the owner does not live on the property).

More from LEXtoday
Bookmark this guide for a curated list of events taking place each month that we’re most looking forward to.
Pack your reusable shopping bags, because we’ve rounded up seven farmers markets around Lexington.
Learn about the biggest industries and employers in the Lexington metro area with this guide to local business.
Take the work out of the tailgate so you can focus on rooting on the Wildcats with these catering options.
We asked for you to show some love to LEX’s small biz scene, and you sent us the goods.
Reach your local community with our help.
Summer isn’t over yet, and we’re here to help you check off the rest of your bucket list. From whitewater rafting to luxurious pool days, there’s an activity for everyone to finish the season strong.
From lifting weights, indoor rock climbing, personal training, dance fitness, boxing classes, and martial arts programs — we’ve rounded up 21 gyms and fitness offerings around Lexington.
We asked for songs that remind you of home, and here are the suggestions you sent in.
The concept is taking over South Korea’s capital city. We’re thinking about where we’d copy it in LEX.